Waiting room not as nice as others we’ve experienced.

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct ... Read More

Full review text opened.

Google - Oct 27, 2026

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct lack of communication caused me to have to ask for everything from the price to the completion date was definitely frustrating.

I had the opportunity to work with Vasiliy and Chris! Both are amazing! I would 10/10 go back for a future purchase!

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten ... Read More

Full review text opened.

Google - Oct 27, 2026

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten a loaner. This was bc the first service was just an oil change which I opted to wait for bc I was told it would be very quick, I was there for 3 hours. It doesn’t help that the service waiting area feels like it was left back in time (and not in a good way.) That’s bad experience #1. My most recent service was to check my trunk button, door handle touch sensor, and an oil change. I pick up my car the next day after they called me to tell me it’s ready, the oil change sticker hasn’t been changed and the service reminder built into the car hasn’t been refreshed so that’s telling me I still need an oil change every time I turn the car on. I call to see if they forgot to do the oil change and was told they did do the oil change but the mechanic must’ve forgotten to change the sticker and to refresh the service reminder built into the car. Who knows if they even did do the oil change or just told me that to not have to have me bring the car back in and them do the oil change. That’s bad experience #2. Fast forward to today. I call in to set an appointment up. My car needs an oil change, an inspection, a software update for a recall, and the badge on my front grille has flaked off badly which Hyundai does warranty. So we’re trying to set this appointment up and the guy from service asks if I’ll be dropping off the car or waiting. I ask if I could have an appointment with a loaner and explain to him that I live 45 mins each way so it’s not like I can just have someone drop me off and pick me up. He tells me unfortunately the loaners are all booked up for the next 2 weeks which I was fine with waiting for, so I ask him if I can just get an appointment after the 2 weeks when they open up. He gets all frazzled and then I hear him talking to someone in the background trying to tell her that I live 45 mins away but I’m assuming she said no bc he then comes back and says sorry it’s not feasible for us to give you a loaner for just an oil change. I responded that it’s not just an oil change it’s 4 different things. Then he says something about them having to order the grille which doesn’t even make sense bc I told them I was willing to wait for the appointment. He tries telling me multiple times it won’t take long only an hour and I tell him I know that’s not true. My first time there was 3 hours for just an oil change and literally all 3 times I’ve been there, there’s always numerous people in the waiting room annoyed at how long they’re taking. Then he just flat out tells me we can’t do a loaner we don’t have enough. Bad experience #3. Very disappointed in the experience. I’m especially disappointed bc Cody C (our salesman) and the rest of the sales team was great. We’ve been happy with Hyundai the brand itself and we like to trade in our cars every few years for a newer one so we thought we had found the dealership we would keep trading in and purchasing from but after this we will not be back to this dealership nor will we ever again tell anyone we had a good experience purchasing there and it’s all bc of the service department. Sorry for the long review but wanted to give the whole picture. Previously had a very positive review about the sales dept but had to delete that for the new updated review.

Great experience for 2 warranty recalls. Service mgr told me car would be finished in 2 hours, took them 1 1/2 hrs.

At 5.30 pm arrived. And asking for some parts-answer- sorry our parts guy left. Please visit us tomorrow morning. It’s different department and different system. ????????????????? What’s people need doing when they need some parts immediately???? Why works hours are 7.30-7.30. But buying parts impossible????!!!!!!!! Very angry. Driving to this dealership 1 hour and 20 mins but some workers left early))))).

Cody and James were Top Notch and fantastic and I can't believe the expediency of the paperwork and I love the convenience close to my home

There should be no reason a state inspection should take 3 hours. An appointment time was made and the service department knew my husband was waiting all that time!!

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is ... Read More

Full review text opened.

Google - Oct 15, 2026

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is the only one who can do something since my car is warrantied. Edit after response: Thanks for the response. The main reason for my frustration mainly stems from what I was told from the shuttle driver who drove my car. I was told by him that my vehicle did occasionally go over 4k RPMS and that he thought it was normal. Im pretty sure thats good enough reason to run a diagnostic especially since that is the whole reason for me scheduling my appointment. Regardless of your process, it's crazy to not acknowledge this concern and to have someone who doesn't work on the vehicles be the one to determine there was nothing wrong. Also to add, if you guys did truly care about my experience yesterday, I would've gotten a return call from the service manager by now after leaving two VMs yesterday. I still have not heard back from you guys at all other than the response to my review.

Waiting room not as nice as others we’ve experienced.

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct ... Read More

Full review text opened.

Google - Oct 27, 2026

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct lack of communication caused me to have to ask for everything from the price to the completion date was definitely frustrating.

I had the opportunity to work with Vasiliy and Chris! Both are amazing! I would 10/10 go back for a future purchase!

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten ... Read More

Full review text opened.

Google - Oct 27, 2026

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten a loaner. This was bc the first service was just an oil change which I opted to wait for bc I was told it would be very quick, I was there for 3 hours. It doesn’t help that the service waiting area feels like it was left back in time (and not in a good way.) That’s bad experience #1. My most recent service was to check my trunk button, door handle touch sensor, and an oil change. I pick up my car the next day after they called me to tell me it’s ready, the oil change sticker hasn’t been changed and the service reminder built into the car hasn’t been refreshed so that’s telling me I still need an oil change every time I turn the car on. I call to see if they forgot to do the oil change and was told they did do the oil change but the mechanic must’ve forgotten to change the sticker and to refresh the service reminder built into the car. Who knows if they even did do the oil change or just told me that to not have to have me bring the car back in and them do the oil change. That’s bad experience #2. Fast forward to today. I call in to set an appointment up. My car needs an oil change, an inspection, a software update for a recall, and the badge on my front grille has flaked off badly which Hyundai does warranty. So we’re trying to set this appointment up and the guy from service asks if I’ll be dropping off the car or waiting. I ask if I could have an appointment with a loaner and explain to him that I live 45 mins each way so it’s not like I can just have someone drop me off and pick me up. He tells me unfortunately the loaners are all booked up for the next 2 weeks which I was fine with waiting for, so I ask him if I can just get an appointment after the 2 weeks when they open up. He gets all frazzled and then I hear him talking to someone in the background trying to tell her that I live 45 mins away but I’m assuming she said no bc he then comes back and says sorry it’s not feasible for us to give you a loaner for just an oil change. I responded that it’s not just an oil change it’s 4 different things. Then he says something about them having to order the grille which doesn’t even make sense bc I told them I was willing to wait for the appointment. He tries telling me multiple times it won’t take long only an hour and I tell him I know that’s not true. My first time there was 3 hours for just an oil change and literally all 3 times I’ve been there, there’s always numerous people in the waiting room annoyed at how long they’re taking. Then he just flat out tells me we can’t do a loaner we don’t have enough. Bad experience #3. Very disappointed in the experience. I’m especially disappointed bc Cody C (our salesman) and the rest of the sales team was great. We’ve been happy with Hyundai the brand itself and we like to trade in our cars every few years for a newer one so we thought we had found the dealership we would keep trading in and purchasing from but after this we will not be back to this dealership nor will we ever again tell anyone we had a good experience purchasing there and it’s all bc of the service department. Sorry for the long review but wanted to give the whole picture. Previously had a very positive review about the sales dept but had to delete that for the new updated review.

Great experience for 2 warranty recalls. Service mgr told me car would be finished in 2 hours, took them 1 1/2 hrs.

At 5.30 pm arrived. And asking for some parts-answer- sorry our parts guy left. Please visit us tomorrow morning. It’s different department and different system. ????????????????? What’s people need doing when they need some parts immediately???? Why works hours are 7.30-7.30. But buying parts impossible????!!!!!!!! Very angry. Driving to this dealership 1 hour and 20 mins but some workers left early))))).

Cody and James were Top Notch and fantastic and I can't believe the expediency of the paperwork and I love the convenience close to my home

There should be no reason a state inspection should take 3 hours. An appointment time was made and the service department knew my husband was waiting all that time!!

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is ... Read More

Full review text opened.

Google - Oct 15, 2026

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is the only one who can do something since my car is warrantied. Edit after response: Thanks for the response. The main reason for my frustration mainly stems from what I was told from the shuttle driver who drove my car. I was told by him that my vehicle did occasionally go over 4k RPMS and that he thought it was normal. Im pretty sure thats good enough reason to run a diagnostic especially since that is the whole reason for me scheduling my appointment. Regardless of your process, it's crazy to not acknowledge this concern and to have someone who doesn't work on the vehicles be the one to determine there was nothing wrong. Also to add, if you guys did truly care about my experience yesterday, I would've gotten a return call from the service manager by now after leaving two VMs yesterday. I still have not heard back from you guys at all other than the response to my review.

Waiting room not as nice as others we’ve experienced.

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct ... Read More

Full review text opened.

Google - Oct 27, 2026

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct lack of communication caused me to have to ask for everything from the price to the completion date was definitely frustrating.

I had the opportunity to work with Vasiliy and Chris! Both are amazing! I would 10/10 go back for a future purchase!

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten ... Read More

Full review text opened.

Google - Oct 27, 2026

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten a loaner. This was bc the first service was just an oil change which I opted to wait for bc I was told it would be very quick, I was there for 3 hours. It doesn’t help that the service waiting area feels like it was left back in time (and not in a good way.) That’s bad experience #1. My most recent service was to check my trunk button, door handle touch sensor, and an oil change. I pick up my car the next day after they called me to tell me it’s ready, the oil change sticker hasn’t been changed and the service reminder built into the car hasn’t been refreshed so that’s telling me I still need an oil change every time I turn the car on. I call to see if they forgot to do the oil change and was told they did do the oil change but the mechanic must’ve forgotten to change the sticker and to refresh the service reminder built into the car. Who knows if they even did do the oil change or just told me that to not have to have me bring the car back in and them do the oil change. That’s bad experience #2. Fast forward to today. I call in to set an appointment up. My car needs an oil change, an inspection, a software update for a recall, and the badge on my front grille has flaked off badly which Hyundai does warranty. So we’re trying to set this appointment up and the guy from service asks if I’ll be dropping off the car or waiting. I ask if I could have an appointment with a loaner and explain to him that I live 45 mins each way so it’s not like I can just have someone drop me off and pick me up. He tells me unfortunately the loaners are all booked up for the next 2 weeks which I was fine with waiting for, so I ask him if I can just get an appointment after the 2 weeks when they open up. He gets all frazzled and then I hear him talking to someone in the background trying to tell her that I live 45 mins away but I’m assuming she said no bc he then comes back and says sorry it’s not feasible for us to give you a loaner for just an oil change. I responded that it’s not just an oil change it’s 4 different things. Then he says something about them having to order the grille which doesn’t even make sense bc I told them I was willing to wait for the appointment. He tries telling me multiple times it won’t take long only an hour and I tell him I know that’s not true. My first time there was 3 hours for just an oil change and literally all 3 times I’ve been there, there’s always numerous people in the waiting room annoyed at how long they’re taking. Then he just flat out tells me we can’t do a loaner we don’t have enough. Bad experience #3. Very disappointed in the experience. I’m especially disappointed bc Cody C (our salesman) and the rest of the sales team was great. We’ve been happy with Hyundai the brand itself and we like to trade in our cars every few years for a newer one so we thought we had found the dealership we would keep trading in and purchasing from but after this we will not be back to this dealership nor will we ever again tell anyone we had a good experience purchasing there and it’s all bc of the service department. Sorry for the long review but wanted to give the whole picture. Previously had a very positive review about the sales dept but had to delete that for the new updated review.

Great experience for 2 warranty recalls. Service mgr told me car would be finished in 2 hours, took them 1 1/2 hrs.

At 5.30 pm arrived. And asking for some parts-answer- sorry our parts guy left. Please visit us tomorrow morning. It’s different department and different system. ????????????????? What’s people need doing when they need some parts immediately???? Why works hours are 7.30-7.30. But buying parts impossible????!!!!!!!! Very angry. Driving to this dealership 1 hour and 20 mins but some workers left early))))).

Cody and James were Top Notch and fantastic and I can't believe the expediency of the paperwork and I love the convenience close to my home

There should be no reason a state inspection should take 3 hours. An appointment time was made and the service department knew my husband was waiting all that time!!

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is ... Read More

Full review text opened.

Google - Oct 15, 2026

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is the only one who can do something since my car is warrantied. Edit after response: Thanks for the response. The main reason for my frustration mainly stems from what I was told from the shuttle driver who drove my car. I was told by him that my vehicle did occasionally go over 4k RPMS and that he thought it was normal. Im pretty sure thats good enough reason to run a diagnostic especially since that is the whole reason for me scheduling my appointment. Regardless of your process, it's crazy to not acknowledge this concern and to have someone who doesn't work on the vehicles be the one to determine there was nothing wrong. Also to add, if you guys did truly care about my experience yesterday, I would've gotten a return call from the service manager by now after leaving two VMs yesterday. I still have not heard back from you guys at all other than the response to my review.

Waiting room not as nice as others we’ve experienced.

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct ... Read More

Full review text opened.

Google - Oct 27, 2026

I have taken my car here a few times for service and normally receive pretty great service but this last time was definitely not the same experience. The service tech I was working with quit and was replaced by a new person and I understand there’s a learning curve, but I had to call 5-6 times just to get any answers about scheduling my service, then had to place another 4-5 calls just to get any updates related to the delays with the service. I work in aftermarket maintenance so I am familiar with the business and the distinct lack of communication caused me to have to ask for everything from the price to the completion date was definitely frustrating.

I had the opportunity to work with Vasiliy and Chris! Both are amazing! I would 10/10 go back for a future purchase!

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten ... Read More

Full review text opened.

Google - Oct 27, 2026

Service dept is bad at this dealership. We bought a brand new 2025 Tucson Hybrid Limited last year from this dealership which is about 45 minutes away from us. We were told about all these service perks while we were buying the car. We explained that we live 45 mins each way from the dealer and would probably have to find a closer dealership. At the time we were told it’s no issue, they have loaners on deck for situations like that. I’ve had the car serviced 3 times since purchase, all 3 times at Jack Giambalvo. The most recent 2 I had gotten a loaner. This was bc the first service was just an oil change which I opted to wait for bc I was told it would be very quick, I was there for 3 hours. It doesn’t help that the service waiting area feels like it was left back in time (and not in a good way.) That’s bad experience #1. My most recent service was to check my trunk button, door handle touch sensor, and an oil change. I pick up my car the next day after they called me to tell me it’s ready, the oil change sticker hasn’t been changed and the service reminder built into the car hasn’t been refreshed so that’s telling me I still need an oil change every time I turn the car on. I call to see if they forgot to do the oil change and was told they did do the oil change but the mechanic must’ve forgotten to change the sticker and to refresh the service reminder built into the car. Who knows if they even did do the oil change or just told me that to not have to have me bring the car back in and them do the oil change. That’s bad experience #2. Fast forward to today. I call in to set an appointment up. My car needs an oil change, an inspection, a software update for a recall, and the badge on my front grille has flaked off badly which Hyundai does warranty. So we’re trying to set this appointment up and the guy from service asks if I’ll be dropping off the car or waiting. I ask if I could have an appointment with a loaner and explain to him that I live 45 mins each way so it’s not like I can just have someone drop me off and pick me up. He tells me unfortunately the loaners are all booked up for the next 2 weeks which I was fine with waiting for, so I ask him if I can just get an appointment after the 2 weeks when they open up. He gets all frazzled and then I hear him talking to someone in the background trying to tell her that I live 45 mins away but I’m assuming she said no bc he then comes back and says sorry it’s not feasible for us to give you a loaner for just an oil change. I responded that it’s not just an oil change it’s 4 different things. Then he says something about them having to order the grille which doesn’t even make sense bc I told them I was willing to wait for the appointment. He tries telling me multiple times it won’t take long only an hour and I tell him I know that’s not true. My first time there was 3 hours for just an oil change and literally all 3 times I’ve been there, there’s always numerous people in the waiting room annoyed at how long they’re taking. Then he just flat out tells me we can’t do a loaner we don’t have enough. Bad experience #3. Very disappointed in the experience. I’m especially disappointed bc Cody C (our salesman) and the rest of the sales team was great. We’ve been happy with Hyundai the brand itself and we like to trade in our cars every few years for a newer one so we thought we had found the dealership we would keep trading in and purchasing from but after this we will not be back to this dealership nor will we ever again tell anyone we had a good experience purchasing there and it’s all bc of the service department. Sorry for the long review but wanted to give the whole picture. Previously had a very positive review about the sales dept but had to delete that for the new updated review.

Great experience for 2 warranty recalls. Service mgr told me car would be finished in 2 hours, took them 1 1/2 hrs.

At 5.30 pm arrived. And asking for some parts-answer- sorry our parts guy left. Please visit us tomorrow morning. It’s different department and different system. ????????????????? What’s people need doing when they need some parts immediately???? Why works hours are 7.30-7.30. But buying parts impossible????!!!!!!!! Very angry. Driving to this dealership 1 hour and 20 mins but some workers left early))))).

Cody and James were Top Notch and fantastic and I can't believe the expediency of the paperwork and I love the convenience close to my home

There should be no reason a state inspection should take 3 hours. An appointment time was made and the service department knew my husband was waiting all that time!!

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is ... Read More

Full review text opened.

Google - Oct 15, 2026

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is the only one who can do something since my car is warrantied. Edit after response: Thanks for the response. The main reason for my frustration mainly stems from what I was told from the shuttle driver who drove my car. I was told by him that my vehicle did occasionally go over 4k RPMS and that he thought it was normal. Im pretty sure thats good enough reason to run a diagnostic especially since that is the whole reason for me scheduling my appointment. Regardless of your process, it's crazy to not acknowledge this concern and to have someone who doesn't work on the vehicles be the one to determine there was nothing wrong. Also to add, if you guys did truly care about my experience yesterday, I would've gotten a return call from the service manager by now after leaving two VMs yesterday. I still have not heard back from you guys at all other than the response to my review.