Customer Testimonials

Great experience for 2 warranty recalls. Service mgr told me car would be finished in 2 hours, took them 1 1/2 hrs.

At 5.30 pm arrived. And asking for some parts-answer- sorry our parts guy left. Please visit us tomorrow morning. It’s different department and different system. ????????????????? What’s people need doing when they need some parts immediately???? Why works hours are 7.30-7.30. But buying parts impossible????!!!!!!!! Very angry. Driving to this dealership 1 hour and 20 mins but some workers left early))))).

Cody and James were Top Notch and fantastic and I can't believe the expediency of the paperwork and I love the convenience close to my home

The folks here really care about the life of your vehicle. Never a bad experience. Always grateful for the attention to detail. Thanks Settler Ram!

My first time at service and I will be back even though I am over an hour away. I was treated so well just as I did when I purchased my Tucson. I love everything about Jack Giambalvo Hyundai.

In and out quickly with my scheduled service

Travis was amazing to work with!! Colton helped as well and was very informative. I love my car!!!!!

I called last minute, forgot my Pa inspection. They were very accommodating all the way around. Very pleasant and friendly. I called other Hyundai dealers, these folks were by far the most helpful. And I loved how they showed a video of what was done including a car wash.

Everything was quick and easy and they gave me a good trade in value.

Good salesman, He gave me what I wanted for my trade. Cut me a deal on some extra stuff for my truck.

All the Service Advisors are very kind and helpful! Shout out to Bryan Anderson for helping me and the wonderful Shuttle Service gentleman too!

Waited a little bit to be regt but then the service was prompt. Finished in less than an hour.

Speedy and detailed service...even vacuumed car out love it

Friendly, helpful. Considerate, on time. Great service and customer service

The service as a whole was a good experience. However, the charge for checking brakes when they fixed my brakes was a bit ridiculous to me.

I had a great experience purchasing a new-to-me vehicle at Jack Giambalvo Mazda. Hector Soto's customer service is fantastic. He helped me narrow down exactly what I was looking for and was patient, kind and knowledgeable throughout the process. He truly went above and beyond. Everyone I interacted with was kind and helpful and they worked around my schedule to make sure I could take my car home as soon as possible. I'll be back in the future! Highly recommend!

Always fast service. Went in for my yearly inspection, oil change and tire rotation. Greeted and advised of wait time, which was spot on. Zane was friendly and professional.

My wife and I worked with Vasiliy on purchasing our first ever new to us vehicle. He was very accommodating and comforting with the whole process. The car sales manager also worked with us, and made the whole experience quick and easy. We would HIGHLY recommend Jack Giambalvo to anyone!

I had a knowledgeable young salesman who found me the perfect used vehicle in great condition. I'm very pleased with the experience at Jack Giambalvo.

Bryan Anderson , Zane Donnelly and the whole team treated me with respect and really valued my business!

The service department has gone over and above to keep my 2005 Grand Cherokee on the road

They got me in and out quickly, taking care of everything that I needed done. The car wash to finish things off was a nice touch since I was overdue for one.

There should be no reason a state inspection should take 3 hours. An appointment time was made and the service department knew my husband was waiting all that time!!

Wonderful experience! Return costumer and proud owner of a Mazda for the last 10 years.

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is ... Read More

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Google - Oct 15, 2026

Left not too happy after my appointment today for drop off. I let the service department know about an issue and concern I’ve been having with my vehicle and the way it was “resolved” was by having the shuttle driver take my vehicle out to try to replicate the issue rather than a trained technician. There’s a reason I don’t like doing drop offs with service and this proves my point, not sure if I will ever get this issue fixed with my vehicle because everyone except my local Hyundai dealership notices the problem and Hyundai is the only one who can do something since my car is warrantied. Edit after response: Thanks for the response. The main reason for my frustration mainly stems from what I was told from the shuttle driver who drove my car. I was told by him that my vehicle did occasionally go over 4k RPMS and that he thought it was normal. Im pretty sure thats good enough reason to run a diagnostic especially since that is the whole reason for me scheduling my appointment. Regardless of your process, it's crazy to not acknowledge this concern and to have someone who doesn't work on the vehicles be the one to determine there was nothing wrong. Also to add, if you guys did truly care about my experience yesterday, I would've gotten a return call from the service manager by now after leaving two VMs yesterday. I still have not heard back from you guys at all other than the response to my review.

Friendly, good conversation and a nice attitude

They shared what they were doing to my vehicle with photos. In and out 20 minutes!

Always a good experience and Bryan did an excellent job explaining what was wrong with my truck and options available.

Loved the crew I worked with! Definitely a great place to find vehicles. Shout out to my guys Brian and James for helping out me and my family! 🙂

I went to the dealership to see about getting a check engine light resolved. They performed a diagnostic and determined the problem --- replace faulty thermostat. Once this was done my check engine light went out. They also performed maintenance on a couple other things based on my vehicle's mileage. I was happy with the service I received.

Great Service and follow up.

Always excellent service and took care of a recall issue at time of oil change. Very nice people! Nice they washed my truck afterwards as well

They did a real good job in finding out what was wrong. I put in after market part in my truck. And my truck did not like it. The computer in the truck hated it. Thanks a lot

All of my services were completed while I waited and in a little over an hour. Communication with the staff is great.

I called in the morning to see if there was availability to get my car in for a quick transmission fluid check. I was told yes, bring it in at 12:30. They asked if I was dropping it or staying to wait, I said staying. I get there 12:25, explain that I found a leak Monday at the trans cooler lines, repaired it, but since it’s a sealed transmission, I can’t tell how much is in there to be able to add fluids back. I asked that nothing else be looked at, just transmission fluid checked and adjusted. I saw ... Read More

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Google - Oct 8, 2026

I called in the morning to see if there was availability to get my car in for a quick transmission fluid check. I was told yes, bring it in at 12:30. They asked if I was dropping it or staying to wait, I said staying. I get there 12:25, explain that I found a leak Monday at the trans cooler lines, repaired it, but since it’s a sealed transmission, I can’t tell how much is in there to be able to add fluids back. I asked that nothing else be looked at, just transmission fluid checked and adjusted. I saw my car move back to the service area around 1.(half hour after appointment time) 1:40 I came out of the waiting area to get an update. Saw the car moving in the work area so was hoping it was done because I had a 2pm appointment. It was not done! They really hadn’t even started until I sent one of the service reps back to ask. At which point I had to call my doctor, tell them I would be a little late, and use the shuttle service to get there and back. (Shuttle driver was great!) The whole job start to finish should have taken 15-30 mins total! (I was only charged for 1/2hr) Instead I was inconvenienced without my car for over 2 hours, really almost 3 until I got back and paid for it. I asked what took so long, I was told the transmission was over full and they took fluid off! Less than a year ago I replaced the trans pan and filter and had the transmission checked after being filled, if it was leaking, how in the world am I supposed to believe it was overfilled? So now I’m taking my car to another service center for a re-check because I don’t feel confident about the service done to my car here. If I had bought the special dipstick and temp chart I could do it myself for $25! Instead I paid more than 3 times that at a dealership, and I’ll be paying for the service a second time somewhere else. So very disappointed is a understatement. There must be some communication error between the service reps and service techs because the way my time was taken for granted is just unacceptable. Also wanted to add, some of the time while I was waiting, I walked around the lot looking at new vehicles, no one came out to offer assistance. I had to walk in to the sales side and ask questions about inventory! Weds 9/7/26 was not a good day!

I had an appointment for a free yearly inspection on my 2025 vehicle. I received a call stating that they were failing my inspection because my wipers were not clearing the window on the first swipe. Mind you, my van is only a year old and there was nothing wrong with my wipers, whatsoever. My daughter went to them and asked for them to show her why they were failing it. Their excuse changed....they then said that it wasn't because it wasn't clearing the windshield on the first swipe, it was the wiper coming apart at the one ... Read More

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Google - Oct 6, 2026

I had an appointment for a free yearly inspection on my 2025 vehicle. I received a call stating that they were failing my inspection because my wipers were not clearing the window on the first swipe. Mind you, my van is only a year old and there was nothing wrong with my wipers, whatsoever. My daughter went to them and asked for them to show her why they were failing it. Their excuse changed....they then said that it wasn't because it wasn't clearing the windshield on the first swipe, it was the wiper coming apart at the one end. I know for a fact that there was nothing wrong with any of my wipers because I checked them out myself. I know that no one is making any money from a free inspection but there is no need to be deceiving about anything. I was pretty unhappy about this. PLEASE DO BETTER and don't try to pull that crap on anyone else. There are 3 mechanics in my family and I am no dummy as to how an inspection goes !! I will now have to buy new wipers because of you but I will not purchase them from your company and I will also now have to pay for an inspection because you failed mine. Thank you.

After getting my car home from the dealership and parked in my driveway, oil ran down from the car and ended up on my driveway and sidewalk. The cars never leaked any fluids. I can only assume this was excess oil from the change.

Iam writing to formally express my disappointment with my recent purchase experience at Jack Giambalvo Mazda in Pennsylvania, where I purchased a 2026 Mazda3 Hatchback in Soul Red Crystal Metallic. I traveled from North Jersey specifically because I wanted this particular vehicle and color. This was not an impulse purchase for me. I had spent a significant amount of time researching the Mazda3, and I was willing to make the approximately three-hour trip because I genuinely wanted the vehicle and wanted the purchase to be a positive experience. Unfortunately, my experience with the dealership’s financing manager and GM left me ... Read More

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Google - Oct 5, 2026

Iam writing to formally express my disappointment with my recent purchase experience at Jack Giambalvo Mazda in Pennsylvania, where I purchased a 2026 Mazda3 Hatchback in Soul Red Crystal Metallic. I traveled from North Jersey specifically because I wanted this particular vehicle and color. This was not an impulse purchase for me. I had spent a significant amount of time researching the Mazda3, and I was willing to make the approximately three-hour trip because I genuinely wanted the vehicle and wanted the purchase to be a positive experience. Unfortunately, my experience with the dealership’s financing manager and GM left me extremely dissatisfied. One of the biggest issues was the appearance package. I specifically wanted the appearance package, including the side skirts and red rear diffuser. I felt that the dealership was unwilling to work with me on this and was more interested in getting the vehicle sold and getting me out the door rather than making sure I was completely satisfied with the purchase. I repeatedly felt pressured not to wait for the items I wanted. Another major issue was financing. I am a military veteran and wanted to use Navy Federal Credit Union for my financing. I was told that using my own bank would delay the process. I understand that dealerships have their own financing processes, but I did not appreciate feeling pressured to use the dealership’s financing simply because using my preferred financial institution would take additional time. As the customer, I should have been able to choose my financing without feeling like I was creating a problem for the dealership. I also want to make clear that my salesperson, Brian, was not the issue. He was helpful, knowledgeable, and showed me everything about the vehicle. I have no complaint about his customer service, and I believe he did a good job throughout the process. Unfortunately, after driving approximately three hours home, I discovered a small dent on the upper portion of the rear pillar of the vehicle. I was extremely disappointed to discover this after purchasing a brand-new vehicle. By the time I noticed it, it was late at night, and I was not in a position to turn around and make another three-hour drive back to Pennsylvania. This is especially frustrating because I purchased a brand-new vehicle expecting it to be delivered to me in excellent condition. I should not have to discover damage after driving several hours home. Overall, I feel that this dealership prioritized completing the sale over providing a quality customer experience. I was excited about purchasing my Mazda3, but the experience with the financing manager and GM took away much of that excitement. I believe customers should be encouraged to take their time when purchasing a vehicle, especially when traveling a significant distance. I should have been given the opportunity to thoroughly inspect the vehicle, discuss the appearance package without feeling pressured, and use the financial institution of my choice. I am asking Mazda Customer Experience to review this situation and advise me on what can be done regarding the dent and my overall experience with the dealership. I would also appreciate it if Mazda would document my concerns and follow up with the dealership regarding the way this transaction was handled. I chose Mazda because I had a strong interest in the brand and specifically wanted this Mazda3. I hope Mazda takes this complaint seriously because the dealership experience should reflect the quality and customer service that customers expect from the Mazda brand. Thank you for your time. I look forward to hearing from Mazda Customer Experience regarding this matter. Sincerely, Ryan Lopez

Called this place 3 separate times and was to and left multiple messages and this loser outfit never responded back! I will buy elsewhere!

(Update: took Subaru to get new tires and alignment done and found out the axle nut was only on part of the way and stripped. Which caused the wheel bearing and axle to become messed up . They did pay for all new parts and labor . But just thought that i should share this update. Thankfully nothing went wrong while driving the car. I really hope they do something about this garage and thier workers because this could have caused a serious accident. ) Bought a used subaru from here. The sales team is excellent. However, the service department is by far ... Read More

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Google - Oct 2, 2026

(Update: took Subaru to get new tires and alignment done and found out the axle nut was only on part of the way and stripped. Which caused the wheel bearing and axle to become messed up . They did pay for all new parts and labor . But just thought that i should share this update. Thankfully nothing went wrong while driving the car. I really hope they do something about this garage and thier workers because this could have caused a serious accident. ) Bought a used subaru from here. The sales team is excellent. However, the service department is by far the worse garage i have ever dealt with. The awd was messed up so we took it to get fixed. After we got the car back it was making a weird noise. So we took it back and they said that the front brakes that were on the car were the wrong size brakes and now that the awd was fixed is why the noise was happening.The guy was supposed to talk to the mechanic and then call me but he never did. They gave us a quote on the front brakes for around $400 . After I asked why nothing was said about the brakes when we bought the car or when we got the car inspected from them just a few months ago they said some kind of b.s . Then they offered to change the brakes for free. But they already lost my trust so i took the car to my local garage for front brakes and there was nothing wrong with the front brakes at all. The garage also noticed that the axle nut they put on wasnt correct. So they must have forgot to do something after putting in the transmission and fixed it when we took it back for the noise because we havent heard it since. I would not recommend using the service department here to anyone. This was under warranty so luckily it didnt cost much out of pocket. Picture is of the axle nut they put on.

I was lied to when I bought my Hyundai Venue. Don't go to this dealership for anything other than buying the car. Anytime after buying the car, working with this dealership as been a pain. It took me calling 3 different times to get someone to answer the phone for an oil change. Also, I was told I would be provided a rental car if the vehicle needed service while under warranty. Well my seat belt light keeps coming on and off while driving, even though I'm wearing the seatbelt. So I called to schedule service, I was told ... Read More

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Google - Sep 30, 2026

I was lied to when I bought my Hyundai Venue. Don't go to this dealership for anything other than buying the car. Anytime after buying the car, working with this dealership as been a pain. It took me calling 3 different times to get someone to answer the phone for an oil change. Also, I was told I would be provided a rental car if the vehicle needed service while under warranty. Well my seat belt light keeps coming on and off while driving, even though I'm wearing the seatbelt. So I called to schedule service, I was told I would not be getting a rental car AND since the seatbelt light was coming on and then shutting off, there was nothing they could do until it comes on and doesn't go back off. Pat the service person who took the call, was really rude. Who knows if the air bag will deploy if it thinks no one is sitting in the seat during an accident.

"I recently purchased a 2026 Mazda MX-5 Miata RF Club. After leaving the vehicle parked outdoors for a week and a half, water spots developed on the paint. I contacted the dealership regarding the issue, but they informed me that it was not covered under warranty and directed me to Mazda Corporate. However, when I spoke directly with Mazda Corporate, they confirmed that the issue should indeed be covered. Despite Mazda's approval, the dealership manager refused to honor the warranty. I strongly advise against using this dealership based on this experience."

Not happy with dealership you would think that they would have replaced my engine filter and cabin area filter before selling the car but no

Salesman was dry and not very helpful. Didn't really know motor sizes in new vehicles we chose not to buy from them

I recently reached out about purchasing a used Honda Pilot and initially had a very pleasant experience with the first person who contacted me. He was helpful, professional, and told me he would speak with his manager about possibly working with me on the price and that someone would follow up. I was later contacted by Jayme. I explained my situation and what I was looking for, but unfortunately, the conversation left a very bad impression. His tone came across as extremely condescending, and he made a comment along the lines of not having money to just give away. I ... Read More

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Google - Aug 21, 2026

I recently reached out about purchasing a used Honda Pilot and initially had a very pleasant experience with the first person who contacted me. He was helpful, professional, and told me he would speak with his manager about possibly working with me on the price and that someone would follow up. I was later contacted by Jayme. I explained my situation and what I was looking for, but unfortunately, the conversation left a very bad impression. His tone came across as extremely condescending, and he made a comment along the lines of not having money to just give away. I completely understand that a dealership has to make money, and I was never expecting anyone to give me anything for free. However, there is a professional way to communicate with a potential customer. What was most disappointing was that when it became clear we couldn’t agree on the price, he didn’t offer any alternative vehicles, options, or try to find another way to work with me. At that point, I decided to move on from the purchase. Ironically, over the next few days, Jayme continued texting and calling to follow up. By then, the damage was already done. We ultimately purchased a vehicle from another dealership, where we were treated with much more professionalism and respect. My review isn’t about someone not being able to meet my price. It’s about how a potential customer is treated when the deal doesn’t immediately go your way. Good salespeople understand that even if you can’t make a deal today, you should still leave the customer feeling respected and valued. Unfortunately, that was not my experience here.

Infuriating and lazy! For starters, I personally detailed my car after purchasing it from Jack Giambalvo Mazda because, despite being told it had been “professionally detailed,” the interior was still filthy. I spent hours getting it spotless myself. Today, I brought the car in for an oil change that was included with my vehicle purchase. I made sure the car was completely clean before bringing it in. Unfortunately, when I got home after the service, I noticed oil all over the front of my car—and, even worse, the technician had smeared oil all over the fabric headliner inside the ... Read More

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Google - Aug 18, 2026

Infuriating and lazy! For starters, I personally detailed my car after purchasing it from Jack Giambalvo Mazda because, despite being told it had been “professionally detailed,” the interior was still filthy. I spent hours getting it spotless myself. Today, I brought the car in for an oil change that was included with my vehicle purchase. I made sure the car was completely clean before bringing it in. Unfortunately, when I got home after the service, I noticed oil all over the front of my car—and, even worse, the technician had smeared oil all over the fabric headliner inside the vehicle. THERES NO WAY THEY DID NOT SEE THE OIL STAIN IN MY CAR!!!! This is extremely unprofessional and completely unacceptable. I take pride in keeping my car clean, and it is incredibly frustrating to bring in a spotless vehicle and have it returned with oil stains because someone simply didn’t take the time or care to protect the customer’s vehicle. The lack of attention to detail and basic respect for someone else’s property is extremely disappointing. I expect it to be cleaned by them using their products. I don’t recommend purchasing from here

Do not use this dealership to purchase or service a vehicle. I purchased a brand new cx90 from them and was told they would only negotiate, if I left a 10 on their Mazda new car survey. So the first shady practice was the bribe. The shady service practice occurred this week. I purchased a brand new cx30 from a different dealership that was not local to my area several months ago. The car has under 9000 miles and started to misfire. I took it to Jack Giambalvo Mazda in York Pa to have it checked out since it is still under ... Read More

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Google - Aug 18, 2026

Do not use this dealership to purchase or service a vehicle. I purchased a brand new cx90 from them and was told they would only negotiate, if I left a 10 on their Mazda new car survey. So the first shady practice was the bribe. The shady service practice occurred this week. I purchased a brand new cx30 from a different dealership that was not local to my area several months ago. The car has under 9000 miles and started to misfire. I took it to Jack Giambalvo Mazda in York Pa to have it checked out since it is still under the factory warranty. They sent me a video showing some incredibly dirty gas with foreign material in it that would clog fuel injectors at a minimum making any vehicle inoperable. My car was still running it was just misfiring inconsistently. They then informed me that the gas had come out of my car, even though they could not provide video evidence showing the dirty gas being removed from my car. They then told me they rearranged coils on the car that magically fixed the car that allegedly still had grim filled gas in it and that the warranty would not be applied because there was dirty gas in the car. They charged me a $175 diagnostic fee which was oddly the same cost as some “premium” service program that they offered that supposedly provided car washes and other perks. They also notated that they had run my car through the car wash on the receipt, but when that was obvious that it had not occured, they lied and said it had been washed yesterday and when I asked how algae, which was evident on the car, grew on the car overnight they admitted it hadn’t been done at all. This dealership lies to your face and should be investigated for illegal practices. Hopefully enough people will realize this is a corrupt dealership and it will lose enough business to be shut down in the future, because it is not customer oriented at best and seems to engage in questionably legal business practices at worst.

Do not use this dealership to purchase or service a vehicle. I purchased a brand new cx90 from them and was told they would only negotiate, if I left a 10 on their Mazda new car survey. So the first shady practice was the bribe. The shady service practice occurred this week. I purchased a brand new cx30 from a different dealership that was not local to my area several months ago. The car has under 9000 miles and started to misfire. I took it to Jack Giambalvo Mazda in York Pa to have it checked out since it is still under ... Read More

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DealerRater - Aug 18, 2026

Do not use this dealership to purchase or service a vehicle. I purchased a brand new cx90 from them and was told they would only negotiate, if I left a 10 on their Mazda new car survey. So the first shady practice was the bribe. The shady service practice occurred this week. I purchased a brand new cx30 from a different dealership that was not local to my area several months ago. The car has under 9000 miles and started to misfire. I took it to Jack Giambalvo Mazda in York Pa to have it checked out since it is still under the factory warranty. They sent me a video showing some incredibly dirty gas with foreign material in it that would clog fuel injectors at a minimum making any vehicle inoperable. My car was still running it was just misfiring inconsistently. They then informed me that the gas had come out of my car, even though they could not provide video evidence showing the dirty gas being removed from my car. They then told me they rearranged coils on the car that magically fixed the car that allegedly still had grim filled gas in it and that the warranty would not be applied because there was dirty gas in the car. They charged me a $175 diagnostic fee which was oddly the same cost as some “premium” service program that they offered that supposedly provided car washes and other perks. They also notated that they had run my car through the car wash on the receipt, but when that was obvious that it had not occured, they lied and said it had been washed yesterday and when I asked how algae, which was evident on the car, grew on the car overnight they admitted it hadn’t been done at all. This dealership lies to your face and should be investigated for illegal practices. Hopefully enough people will realize this is a corrupt dealership and it will lose enough business to be shut down in the future, because it is not customer oriented at best and seems to engage in questionably legal business practices at worst.

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Do not use this dealership to purchase or service a vehicle. I purchased a brand new cx90 from them and was told they would only negotiate, if I left a 10 on their Mazda new car survey. So the first shady practice was the bribe. The shady service practice occurred this week. I purchased a brand new cx30 from a different dealership that was not local to my area several months ago. The car has under 9000 miles and started to misfire. I took it to Jack Giambalvo Mazda in York Pa to have it checked out since it is still under ... Read More

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DealerRater - Aug 18, 2026

Do not use this dealership to purchase or service a vehicle. I purchased a brand new cx90 from them and was told they would only negotiate, if I left a 10 on their Mazda new car survey. So the first shady practice was the bribe. The shady service practice occurred this week. I purchased a brand new cx30 from a different dealership that was not local to my area several months ago. The car has under 9000 miles and started to misfire. I took it to Jack Giambalvo Mazda in York Pa to have it checked out since it is still under the factory warranty. They sent me a video showing some incredibly dirty gas with foreign material in it that would clog fuel injectors at a minimum making any vehicle inoperable. My car was still running it was just misfiring inconsistently. They then informed me that the gas had come out of my car, even though they could not provide video evidence showing the dirty gas being removed from my car. They then told me they rearranged coils on the car that magically fixed the car that allegedly still had grim filled gas in it and that the warranty would not be applied because there was dirty gas in the car. They charged me a $175 diagnostic fee which was oddly the same cost as some “premium” service program that they offered that supposedly provided car washes and other perks. They also notated that they had run my car through the car wash on the receipt, but when that was obvious that it had not occured, they lied and said it had been washed yesterday and when I asked how algae, which was evident on the car, grew on the car overnight they admitted it hadn’t been done at all. This dealership lies to your face and should be investigated for illegal practices. Hopefully enough people will realize this is a corrupt dealership and it will lose enough business to be shut down in the future, because it is not customer oriented at best and seems to engage in questionably legal business practices at worst.

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Very disappointing service visit for a simple oil change. 👎

When dealership was owned by Stetler, never had an issue and have used them for over 9 years. Since ownership changed, customer service has declined. Poor communication regarding explanation of repairs but simply list sent via text for you to “click” and “ok” repair. I had appointment scheduled for 8:00 but car wasn’t taken into bay until 12:30. I was told people waiting on their vehicles get taken care of first, regardless of appointment time. Price for repairs was nearly 3X estimate a smaller local shop provided. Website hours do not match hours on doors so my husband showed up after they ... Read More

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Google - Aug 13, 2026

When dealership was owned by Stetler, never had an issue and have used them for over 9 years. Since ownership changed, customer service has declined. Poor communication regarding explanation of repairs but simply list sent via text for you to “click” and “ok” repair. I had appointment scheduled for 8:00 but car wasn’t taken into bay until 12:30. I was told people waiting on their vehicles get taken care of first, regardless of appointment time. Price for repairs was nearly 3X estimate a smaller local shop provided. Website hours do not match hours on doors so my husband showed up after they were closed to pay for my vehicle and get keys. Phone number in text I was told to call went straight to voicemail. This number does not match the number on the website. While experience was very frustrating. I will be looking for a new garage to deal with in regular basis.

The staff was helpful and nice to deal with, the part availability was absolutely unacceptable waited over a month and picked up truck still not fixed. You have to do BETTER!!

Estimate given almost 3X what was given at a family owned garage. Customer service was terrible, especially communication. No phone call, just texted a link to approve repairs which had no explanation at all. Had appointment for 8:00, when called to get update at 12:30, it was just taken back to bay. I was told people waiting for vehicles got priority. What was point of having appointment? I needed my vehicle back that afternoon. Phone number provided on link did not work. Dealer hours on website did not match actual hours, nor hours posted on doors. After coming here for 9 years when ... Read More

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Google - Aug 10, 2026

Estimate given almost 3X what was given at a family owned garage. Customer service was terrible, especially communication. No phone call, just texted a link to approve repairs which had no explanation at all. Had appointment for 8:00, when called to get update at 12:30, it was just taken back to bay. I was told people waiting for vehicles got priority. What was point of having appointment? I needed my vehicle back that afternoon. Phone number provided on link did not work. Dealer hours on website did not match actual hours, nor hours posted on doors. After coming here for 9 years when it was Steler, I will now be looking for a new garage. Extremely disappointed. Would not recommend.

Made appointment for simple oil change. I walked in to service nobody acknowledged me I stood there waiting a guy gets up announces I’m going to lunch still nobody acknowledged me. Finally I go to desk and was told I will be with you in a minute. After 40 minutes my car didn’t move I asked what was going on I was told appointments are made for the service desk not the garage ?? Finally finish I walk out to my car it was rinsed off it had water spots all over I just hand washed and towel dried my ... Read More

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Google - Aug 7, 2026

Made appointment for simple oil change. I walked in to service nobody acknowledged me I stood there waiting a guy gets up announces I’m going to lunch still nobody acknowledged me. Finally I go to desk and was told I will be with you in a minute. After 40 minutes my car didn’t move I asked what was going on I was told appointments are made for the service desk not the garage ?? Finally finish I walk out to my car it was rinsed off it had water spots all over I just hand washed and towel dried my car it was spotless when it went in The waiting area was very nice Unfortunately I will not be returning The service was free through the Jeep wave program. NO fees were waived. 😳

Services not rendered, paid $1,800 for extended warranty that never I used. Then you can't get no refund back on it when you sell your car.

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My car was brought in under warranty to be fixed and given an inspection sticker. Sticker was never issued. I came in and talked to Michelle in service and she apologized for their mistake and had me under the assumption I wasn’t going to have to pay for my next inspection. Even though the bill they texted me the total shows $0 they insisted I still had to pay. Edit Regardless it’s another lazy mistake from you guys and it does not excuse the way your staff in service treated me when I came in and asked about it.

Sales manager is unprofessional. Don't buy these Zurich warranties, they're a rip-off. Will never buy another car off of Jack Giambalvo again.

The process was done in a timely manner, the staff was very attentive to my needs. I will get my next vehicles from Giambalvo for sure! Very pleased with this dealer.

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bought and installed a brand new catalytic converter for a 2020 Hyundai tucson but apparently Hyundais only "talk to" the ones that are marked up over 1000% so the con men herecharged me 200 dollars to tell me I need to spend 2000 dollars because their cars are in on the scam. save yourself the headache and buy ANYTHING but a Hyundai

Please don’t visit this dealership unless you have exact cash and know 100% without a doubt in your mind exact color, model, trim, and year. They are so rude. Nobody wants to talk to you and when they do it’s sound like you (the person BUYING the car) are inconveniencing them (the ones SELLING the car). We’ve gone back twice trying to give them a chance but every time is just as bad (I guess dumb of us for thinking it could be better). Visit at your own discretion just know there won’t be any talking, negotiating ... Read More

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Google - Jul 23, 2026

Please don’t visit this dealership unless you have exact cash and know 100% without a doubt in your mind exact color, model, trim, and year. They are so rude. Nobody wants to talk to you and when they do it’s sound like you (the person BUYING the car) are inconveniencing them (the ones SELLING the car). We’ve gone back twice trying to give them a chance but every time is just as bad (I guess dumb of us for thinking it could be better). Visit at your own discretion just know there won’t be any talking, negotiating or looking.

"I recently purchased a 2026 Mazda MX-5 Miata RF Club. After leaving the vehicle parked outdoors for a week and a half, water spots developed on the paint. I contacted the dealership regarding the issue, but they informed me that it was not covered under warranty and directed me to Mazda Corporate. However, when I spoke directly with Mazda Corporate, they confirmed that the issue should indeed be covered. Despite Mazda's approval, the dealership manager refused to honor the warranty. I strongly advise against using this dealership based on this experience."

Bought a car less than one year ago with what I was told was a full powertrain warranty. They refused to honor the warranty and would not cover ANY of the necessary repairs. They refuse to stand behind the vehicles that they sell. I decided to let them do the work even with the bad taste leftover. It is now a week and a half later and they still do not have the parts for the repair. The sales department at the Hyundai dealership was great, my dealings with the service department at the Dodge dealership has been absolutely terrible. ... Read More

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Google - Jun 25, 2026

Bought a car less than one year ago with what I was told was a full powertrain warranty. They refused to honor the warranty and would not cover ANY of the necessary repairs. They refuse to stand behind the vehicles that they sell. I decided to let them do the work even with the bad taste leftover. It is now a week and a half later and they still do not have the parts for the repair. The sales department at the Hyundai dealership was great, my dealings with the service department at the Dodge dealership has been absolutely terrible. EDIT: As previously stated, they refuse to stand behind the vehicles they sell. As we discussed on the phone, they asked me to take my review down in exchange for a small discount. I will not be removing this review as others need to know this information. Waiting two weeks for Dodge parts from a DODGE DEALERSHIP is absolutely unacceptable.

Hyundai is not my car.Car was dirty.Didn’t like their stickers.

⭐☆☆☆☆ I am very disappointed with my recent experience at the service department. I brought my vehicle in for an oil change, inspection, and a bar replacement after being told everything else looked good. Shortly after picking up my vehicle, I noticed a concerning noise and contacted the service department right away. When I returned the vehicle, I was then informed that my front brakes were worn down to the rotors and needed immediate attention. This was frustrating considering the vehicle had just passed inspection days earlier. While I was told that only one front and one rear brake are legally ... Read More

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Google - Jun 12, 2026

⭐☆☆☆☆ I am very disappointed with my recent experience at the service department. I brought my vehicle in for an oil change, inspection, and a bar replacement after being told everything else looked good. Shortly after picking up my vehicle, I noticed a concerning noise and contacted the service department right away. When I returned the vehicle, I was then informed that my front brakes were worn down to the rotors and needed immediate attention. This was frustrating considering the vehicle had just passed inspection days earlier. While I was told that only one front and one rear brake are legally required to be checked during an inspection, I expected a much more thorough evaluation from a dealership service department. My family has purchased multiple vehicles from this dealership, and we currently own two Jeeps and a Dodge Ram that have been serviced here. Because of that history, I expected a higher standard of care and communication. Had I been informed of these issues during my original visit, I could have addressed everything at once and avoided additional time, inconvenience, and expense. To their credit, the dealership offered to waive the labor cost for the brake repair after I raised my concerns. While I appreciated that gesture, by that point I was no longer confident in the thoroughness of the inspection and service process, and I chose to have the repairs completed elsewhere. I appreciate the staff taking the time to speak with me, but this experience has left me questioning the quality and attention to detail provided by the service department. I hope steps are taken to improve the process so future customers do not experience the same situation.

Terrible service from the service department. Particularly for warranty paint claims which im certain they do very frequently based on the number of half painted hyundais you see driving around but the amount of friction required just to get an appointment for this amazes me. The first time I tried to get this warranty paint job done it took me at least 5 phone calls before I could get an appointment. They passed me back and forth between the body shop and the service department multiple times, leaving voicemail after voicemail just to get a simple paint repair scheduled. I also ... Read More

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Google - Jun 12, 2026

Terrible service from the service department. Particularly for warranty paint claims which im certain they do very frequently based on the number of half painted hyundais you see driving around but the amount of friction required just to get an appointment for this amazes me. The first time I tried to get this warranty paint job done it took me at least 5 phone calls before I could get an appointment. They passed me back and forth between the body shop and the service department multiple times, leaving voicemail after voicemail just to get a simple paint repair scheduled. I also wanted to get a dent on my trunk lid fixed before they painted over it for obvious reasons. I was able to get a quote from the body shop to get this done and they told me to leave the quote sheet on the passenger seat when I brought my vehicle in. I did exactly that and to no surprise my vehicle was returned with the dent painted right over and not fixed. I am now on my 2nd go-round of warranty paint work because of course the remaining panels that werent painted before are now peeling. I made a call and was told I needed to speak to a specific person who handles these claims and she was off today so I would have to call back monday. I politely asked if the receptionist could leave a note for that person to call me back instead and she was not willing to do that, just passed me to the other persons voicemail. Im not sure why you have someone answering the phones if they refuse to communicate with the other people in the office. You might as well have an AI answering machine, that might at least sound like it was trying to be helpful.

We recently bought a new car in May 2026. This was the 5th vehicle we have purchased from Jack Giambalvo since 2012. It was a lease though. I want to thank Adam for treating me as a person and listening to my needs. He never tried to push me into buying but gave me all my options. I bought this car the next day! We had an Elantra, Sonata, Tuscan for my daughter, and 2 Santa Fe’s. Our new Santa Fe is a great car all around. We love it! My wife drives it. My Sonata is a 2012. My engine went out ... Read More

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DealerRater - Jun 9, 2026

We recently bought a new car in May 2026. This was the 5th vehicle we have purchased from Jack Giambalvo since 2012. It was a lease though. I want to thank Adam for treating me as a person and listening to my needs. He never tried to push me into buying but gave me all my options. I bought this car the next day! We had an Elantra, Sonata, Tuscan for my daughter, and 2 Santa Fe’s. Our new Santa Fe is a great car all around. We love it! My wife drives it. My Sonata is a 2012. My engine went out at 168,000 miles. I was going to the dealer to buy a new car the next day and they informed me there was a recall. That year they had some issues with engines and they said I was getting a new engine for free! I said well how much is the labor going to be? They said Hyundai was covering it all! I knew then I never wanted to work with another company. I still drive the Sonata and now have 265,000 miles total on it. I may never sell it!

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I bought my 2019 jeep wrangler from them to say I didn't like my service from them would be a understatement. The check engine light came on soon after purchasing my car. When I took it in for service not only did I have to wait almost a entire day to hear about my car I had to call Multiple times for anyone to return my call. I dropped my car off at 8 am i didn't hear from anyone until 4 pm that evening. I was charged $300 just to find out what was wrong with my car which was a ... Read More

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Google - May 24, 2026

I bought my 2019 jeep wrangler from them to say I didn't like my service from them would be a understatement. The check engine light came on soon after purchasing my car. When I took it in for service not only did I have to wait almost a entire day to hear about my car I had to call Multiple times for anyone to return my call. I dropped my car off at 8 am i didn't hear from anyone until 4 pm that evening. I was charged $300 just to find out what was wrong with my car which was a total guess because the issue was with a faulty wire not the original part they told me. NEVER BUY YOUR CAR FROM HERE. Was the most unprofessional ridiculous experience I ever had purchasing a car

I brought my 2023 hybrid in for my air conditioner not working. I was not called to update what was going on with the repair and they just went ahead with adding freon without my approval. The staff called and mentioned freon is not a part and would not honor the warranty. The freon leaked again and I returned to the dealership and spoke with Chris Brown the service manager with my concern of not being fixed and the cost and he only told me they did me a favor on the cost??? Why would I want to pay for service ... Read More

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Google - May 22, 2026

I brought my 2023 hybrid in for my air conditioner not working. I was not called to update what was going on with the repair and they just went ahead with adding freon without my approval. The staff called and mentioned freon is not a part and would not honor the warranty. The freon leaked again and I returned to the dealership and spoke with Chris Brown the service manager with my concern of not being fixed and the cost and he only told me they did me a favor on the cost??? Why would I want to pay for service not received and no willingness to make the repair correct. I was told to contact my insurance company for the repair? The repair mentioned no visible leaks and Chris immediately saw a rock in the condenser. Why didn't they fix it then. This leads me to believe they did not want to do the warranty work and charged me 400.00 for the diagnostic and waste freon when the condenser needed replaced. I would not recommend this dishonest place and the rude and dishonest staff.

Buyers beware when dealing with this dealership. I called ahead and specifically priced out a demo vehicle using GM Employee Pricing. The dealership assured me they would honor the GM Employee discount and even apply an additional discount because the vehicle was a demo. However, when I received the actual numbers, the payment was nearly $200 more per month than another dealer quoted me on a brand-new vehicle with an MSRP that was over $6,000 higher. GM Employee Pricing should be relatively consistent from dealer to dealer, so the numbers simply did not add up. It appears the discounts that were promised ... Read More

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DealerRater - May 21, 2026

Buyers beware when dealing with this dealership. I called ahead and specifically priced out a demo vehicle using GM Employee Pricing. The dealership assured me they would honor the GM Employee discount and even apply an additional discount because the vehicle was a demo. However, when I received the actual numbers, the payment was nearly $200 more per month than another dealer quoted me on a brand-new vehicle with an MSRP that was over $6,000 higher. GM Employee Pricing should be relatively consistent from dealer to dealer, so the numbers simply did not add up. It appears the discounts that were promised were either not applied correctly or were misrepresented during the sales process. Very disappointing experience. The pricing felt misleading, deceptive, and unethical.

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My a/c is not doing well in this heat, went here to get a/c checked,on my 24 wrangler, service dept overloaded, not enough mechanics in shop, can't check it, have to bring it back in a week, crappy service dept, won't come back here again

Check your contracts! They charged me for debt I didn't have. I traded in a 2017 Jeep Patriot that was 100% paid off with a clear title (paid off 3 months prior). They cut me a check for my $7,500 equity, but instead of applying it as a "Net Allowance," they recorded a fake $7,500 "Prior Credit Balance" on my lease contract. This effectively re-sold me my own money as a loan. I am now paying interest/rent charges on $7,500 of non-existent debt and lost my PA sales tax credit. Management refuses to fix this clear mathematical error simply because &... Read More

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Google - May 6, 2026

Check your contracts! They charged me for debt I didn't have. I traded in a 2017 Jeep Patriot that was 100% paid off with a clear title (paid off 3 months prior). They cut me a check for my $7,500 equity, but instead of applying it as a "Net Allowance," they recorded a fake $7,500 "Prior Credit Balance" on my lease contract. This effectively re-sold me my own money as a loan. I am now paying interest/rent charges on $7,500 of non-existent debt and lost my PA sales tax credit. Management refuses to fix this clear mathematical error simply because "it’s signed." A signature isn't a license to misrepresent a payoff on a clear title. Avoid their finance department! Your response ignores the most critical fact which was admitted in person. You stated that you had to write the $7,500 as a Prior Credit Balance specifically to match the check you cut. This is a direct admission of falsifying financial documentation. You cannot legally list an equity payout as a Prior Credit Balance when there is no lien to pay off. Doing so effectively converted my own cash into a high-interest debt that I have been paying on for three years. ​I had a witness present for this admission... Your claim that it is too late is legally baseless. Under the Pennsylvania UTPCPL, I am protected by a six-year statute of limitations and the discovery rule. The time that has passed does not authorize or excuse contract fraud or the manipulation of loan numbers. The person I spoke with in person was not even the individual who handled the original paperwork, yet you are attempting to use their statements to cover up this misrepresentation. I have already contacted your VP, the President, and Chrysler Capital. My 48-hour notice for a full Election of Rescission stands. This is a matter of law and I am proceeding with the Pennsylvania Office of Attorney General and the CFPB to ensure this is handled according to the Unfair Trade Practices and Consumer Protection Law.

They have not completely done their job

We are paying for the extended warranty which is supposed to cover electronic issues. The screen on my 2023 Jeep Grand Cherokee has been acting up since we bought the Jeep in January of this year. We finally made an appointment to have it checked and they said they couldn’t duplicate the issue after 30 minutes of diagnostics. They charged us $97 and said there’s a $100 deductible which we were never informed about. The screen continues to glitch/not work properly. Also, when trying to make an appointment for this issue - we were communicating with the salesman that we bought ... Read More

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Google - May 4, 2026

We are paying for the extended warranty which is supposed to cover electronic issues. The screen on my 2023 Jeep Grand Cherokee has been acting up since we bought the Jeep in January of this year. We finally made an appointment to have it checked and they said they couldn’t duplicate the issue after 30 minutes of diagnostics. They charged us $97 and said there’s a $100 deductible which we were never informed about. The screen continues to glitch/not work properly. Also, when trying to make an appointment for this issue - we were communicating with the salesman that we bought the Jeep from via email and he stopped responding which is not good customer service at all. I do NOT recommend purchasing a vehicle from this location!

Service quality has been inconsistent. I regularly use the Express Lane on Saturdays for oil changes and tire rotations every 3,000 miles. On two separate occasions a day or two later, I noticed a heavy vibration after taking my vehicle home, only to later discover that the lug nuts were loose and could be turned by hand, indicating they were not properly torqued to specifications. In one incident, my wife and children were in the car on Route 30 when she called me because she believed the front end of the vehicle was coming apart and didn't want to continue driving ... Read More

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Google - Apr 29, 2026

Service quality has been inconsistent. I regularly use the Express Lane on Saturdays for oil changes and tire rotations every 3,000 miles. On two separate occasions a day or two later, I noticed a heavy vibration after taking my vehicle home, only to later discover that the lug nuts were loose and could be turned by hand, indicating they were not properly torqued to specifications. In one incident, my wife and children were in the car on Route 30 when she called me because she believed the front end of the vehicle was coming apart and didn't want to continue driving the car. I reported these issues and received refunds each time, but my confidence in the service department has been severely diminished. If you value your life/family use caution in their service department when requesting tire rotations otherwise oil changes are good.

Best transaction we have ever had buying a car. Our salesman Cody was very professional, knowledgable and did not pressure us. Manager Garrett and finance guy Jim were also very helpful in negotiating our deal. We are in our 60s and have bought many cars over the years and his was the smoothest purchase ever. We were completely unfamiliar with this dealership before purchasing our car but would definitely recommend them.

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Didn't approve of paying for a test that was 7 days from my car being a year old and under 5000 miles.. I feel it was unfair. You could have told me to wait until then so.the price would be less. I'm a senior on a very fixed income

I purchased a Lexus RX from this dealership after searching for a vehicle for several weeks. My salesperson was Jayme Erb. While he was polite over the phone, my in-person experience was completely different after driving several hours from Maryland. His attitude was so off-putting that I nearly walked out before a manager stepped in. It felt as though I was being treated like I was trying to get the vehicle for free, which was very disappointing. Despite this, I decided to move forward because I liked the car and completed my purchase on Friday. However, by Monday, I discovered ... Read More

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Google - Apr 21, 2026

I purchased a Lexus RX from this dealership after searching for a vehicle for several weeks. My salesperson was Jayme Erb. While he was polite over the phone, my in-person experience was completely different after driving several hours from Maryland. His attitude was so off-putting that I nearly walked out before a manager stepped in. It felt as though I was being treated like I was trying to get the vehicle for free, which was very disappointing. Despite this, I decided to move forward because I liked the car and completed my purchase on Friday. However, by Monday, I discovered an issue with Apple CarPlay: I can hear others during phone calls, but they cannot hear me. I took the vehicle to my local Lexus dealership, and they advised me to return to the selling dealership to avoid paying a diagnostic fee, especially since the purchase was only a few days ago. Since then, I have called multiple times and left several messages for both the salesperson and the manager. I also sent messages directly. Unfortunately, the response I received from Jayme Erb was once again rude, instructing me to call and schedule a service appointment as if this is a normal situation for a car purchased just days ago. The manager simply redirected me back to the salesperson without offering any real assistance. This experience has been extremely frustrating, especially given how recent the purchase is. At this point, I regret purchasing out of state.

I went to this dealership to sell my car. I had a 9:15 am appt with Garrett. I went in at 9:10. He was not there. I went back in at 9:25. The man I spoke to was very rude. He said Garrett was not in. I should have left; I had already been warned from numerous people ;this dealership is horrific. I went in at 9:30. The lady showed me where his office was. He did not say hello. He just said have a seat. I brought up the appt time; no answer from him. I explained I wanted to sell my car. ... Read More

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Google - Apr 17, 2026

I went to this dealership to sell my car. I had a 9:15 am appt with Garrett. I went in at 9:10. He was not there. I went back in at 9:25. The man I spoke to was very rude. He said Garrett was not in. I should have left; I had already been warned from numerous people ;this dealership is horrific. I went in at 9:30. The lady showed me where his office was. He did not say hello. He just said have a seat. I brought up the appt time; no answer from him. I explained I wanted to sell my car. He just started typing. I'm waiting in complete silence. He then jumps up from his seat ; asks for my keys . He went outside ; stayed for about 15 min. He then came in and told me 3 different mechanical problems my car had. It could be sold at auction; I left. I called Carvana; they did not find anything mechanical wrong with my car. They did not know what I was talking about ;when I mentioned these 3 mechanical problems.They found a few scratches and the dashboard was peeling. They offered me 1,600 more than Jack Giambalvo. Save yourself the trouble; don't set foot at this dealership .

Oil spill on engine cover, no effort to clean up

I called to make an appointment for a recall. I waited for about 15 minutes for someone to answer the phone. When they finally answered they put me hold again and after 15 more minutes they still didn’t pick back up. Finally someone picked up and asked how I can I direct your call. I said I been on hold for 30 minutes, I’m just trying to make an appointment for a recall. She said let me email them, I said aren’t you in the same building? If they won’t answer the phone what’s the chance they’ll ... Read More

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Google - Mar 28, 2026

I called to make an appointment for a recall. I waited for about 15 minutes for someone to answer the phone. When they finally answered they put me hold again and after 15 more minutes they still didn’t pick back up. Finally someone picked up and asked how I can I direct your call. I said I been on hold for 30 minutes, I’m just trying to make an appointment for a recall. She said let me email them, I said aren’t you in the same building? If they won’t answer the phone what’s the chance they’ll answer an email. Very frustrating to say the least.